Effective date: 4 May 2025

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Welcome to TrustCrew's privacy notice.
 

TrustCrew Limited ("we", "our", "us" or "TrustCrew") respect your privacy and are committed to protecting the personal data of all users of our website or mobile applications (together, the “Sites”). Please read this privacy notice which will inform you as to how we look after your personal data and tell you about your privacy rights. We are the “data controller” of the information you provide to us. This privacy notice is provided in a layered format so it is easy to use.

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TrustCrew is committed to protecting your personal information and respecting your privacy. This privacy notice explains how we collect, use, and protect your data when you visit our website or submit information via our contact form.

 

1. Who we are
 

TrustCrew is a UK-based service currently in development. Our aim is to connect customers with trusted, vetted ex-service personnel (e.g. former fire and police services) to help with everyday household tasks.
This website is used to gauge public interest and gather insights to shape the future of our service.

 

2. What information we collect

When you use our website, we may collect the following types of personal data:

Information you provide directly via our contact form:
o    Name 
o    Email address
o    Phone number 
o    Whether you are a potential customer or interested Crew member
o    Any additional details you choose to provide

Automatically collected data:
o    IP address
o    Browser type and device information
o    Usage data (e.g. pages visited, time spent)
o    Cookies (see Section 6)

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3. How we use your information
 

We use your data to:
o  Understand interest in the TrustCrew concept
o  Follow up with you if you requested contact or updates
o  Improve our website and services
o  Prepare for future service development
We do not use your data for marketing purposes unless you explicitly consent, and we do not share your data with third parties for advertising.

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4. Legal basis for processing (UK GDPR)
 

Under the UK General Data Protection Regulation (UK GDPR), we rely on:
o  Consent: When you voluntarily submit data via the contact form
o  Legitimate Interest: To assess demand and build a useful service
You can withdraw your consent at any time by contacting us at info[at]trustcrew.co.uk.

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5. Data storage and retention
 

We store your data securely and retain it only as long as necessary:
o  Up to 12 months, unless continued contact is requested
o  Data may be removed sooner upon request

 

6. Cookies and tracking technologies
 

What are cookies?
Cookies are small text files stored on your device that help us improve your experience and understand how visitors use our website.
Types of cookies We Use:
o  Essential cookies – Necessary for the website to function (e.g. page navigation)
o  Analytics cookies – Help us measure and understand visitor activity (e.g. via Google Analytics)
Google Analytics
If enabled, we use Google Analytics to collect anonymous data such as:
o  Pages visited
o  Time spent on the site
o  Geographic region (non-personal)
Google may set its own cookies to help with this tracking. You can opt out by visiting:
👉 https://tools.google.com/dlpage/gaoptout
 

Managing cookies
You can control or delete cookies via your browser settings. You can also choose to disable analytics cookies when our cookie banner is shown.

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7. Your rights (UK residents)
 

Under UK data protection laws, you have the right to:
o  Access the data we hold about you
o  Request correction of inaccurate data
o  Request deletion of your data
o  Withdraw consent at any time
o  Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, email us at: info[at]trustcrew.co.uk 

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8. Contact us
 

For any questions about this privacy notice or how we use your data please get in touch with us using the following details:
We are registered in England and Wales under registration number 16244172 at: 
86-90 Paul Street, London, EC2A 4NE 
Email: info[at]trustcrew.co.uk 

 

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